Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy solving problems with empathy and professionalism? If so, we'd love to hear from you! About Us Complete is one of the UK's largest business supplies and services companies, supporting both public and private sectors. We offer a wide range of products and services including facilities & PPE, technology, furniture, print, workwear, and managed services. Our mission is to be the partner that: Business Leaders trust Buyers recommend Employees value The Role As a Customer Service Advisor, you'll be the frontline representative of Complete, providing outstanding support to our valued customers. You'll champion customer experience, communicate effectively across multiple channels, and collaborate with internal teams to ensure every customer interaction is smooth, helpful, and memorable. Key Responsibilities Be the first point of contact for customer queries, concerns, and feedback Resolve issues promptly and professionally, going the extra mile to exceed expectations Communicate clearly and courteously via phone and email Collaborate with internal teams to share feedback and resolve customer issues Stay informed about our diverse product and service offerings Troubleshoot and escalate complex issues when necessary What We're Looking For Essential: Previous experience in customer service or support Strong ownership and problem-solving skills Excellent written and verbal communication Empathy and a customer-first mindset Ability to work effectively in a fast-paced environment Quick learner with strong interpersonal skills Desirable: Industry knowledge Familiarity with CRM systems and support tools