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Host / Receptionist - City Labs (9 Months Fixed Term), Manchester
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Client:
Location:
Manchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c367d982fa71
Job Views:
7
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Job purpose:
The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and work closely with our clients/tenants. It's important to be approachable and enjoy speaking to people while building relationships. We prefer applicants from hospitality, retail, or cabin crew backgrounds, where these skills are natural.
What will you be doing?
1. Delivering a positive Customer Experience within the building
2. Building lasting, long-term, professional relationships with customers
3. Being the first point of contact for all customers and visitors
4. Supporting and facilitating events and meetings
5. Supporting customer viewings to aid sales
6. Hosting meeting rooms, co-working spaces, lounges, and other amenities, maintaining high standards
7. Managing workload to balance desk tasks and customer relationships
8. Collecting customer intelligence and updating systems
9. Engaging with colleagues, management, and other departments
10. Promoting wellbeing in the workplace
11. Focusing on continuous improvement to add value and simplify customer experience
12. Applying energy, drive, and knowledge to inspire colleagues and deliver excellent service
What are we looking for?
1. A can-do attitude and ability to adapt to a fast-paced environment
2. Curious, detail-oriented, motivated, and positive
3. Experience in admin work, managing inquiries mailbox
4. Excellent communication skills and personable interaction
5. Experience in hospitality, retail, or service sectors
6. High energy and positivity throughout the day
What will you get?
1. Opportunity to work with a passionate, friendly team
2. Contribute to company growth and direction
3. Challenging role with growth opportunities
Additional benefits include:
* 25 days holiday plus your Birthday off, with options to buy/sell holidays
* 24 hours volunteer time annually
* Sabbatical of up to 12 months after five years
* Free Healthcare cash plan and optional private healthcare
* Life assurance
* Up to 8% matched pension scheme
* Retail discounts and cashback
* 26 weeks fully paid maternity leave
* Interest-free loans up to £2000 for learning or passions
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