Job Description:
What does my role involve?
As a Telephone Customer Service Specialist, you will provide excellent service to a diverse range of customers and employers, such as below:
* You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and more.
* Strong verbal and written skills with the ability to show attention to detail
* Ability to establish excellent customer relationships in a fast-paced environment.
* A can-do attitude with the ability to interact with lots of different people.
* Customer Service experience.
* Ability to work within a fast paced, challenging and rewarding environment.
What you get from us?
* Refer-A-Friend earns up to £1,200 for you
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Progress
All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed
Site:
Tyne River House Gateshead, NE11 9SZ
Contract:
Full-Time Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm) Hours: 37.5 hours per week Shifts: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )
NO WEEKEND WORKING and NO BANK HOLIDAYS