Go back The Shrewsbury and Telford Hospital NHS Trust
Ward Clerk - Frailty SDEC
The closing date is 10 October 2025
This is a new role for Ward Clerks for Frailty SDEC (Same Day Emergency Centre).
This is a permanent position based at The Princess Royal Hospital, Telford initially, but will require cross site working.
Main duties of the job
The postholder will be required to:
* Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
* Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
* Answer the telephone, responding to questions or requests as appropriate.
* Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters).
* Make outpatient referrals as requested by nursing staff.
* Request and collect (or deliver when requested) notes and x-rays from various departments.
* Order transport for patients as requested by nursing staff, competing appropriate paperwork.
* Ensure records are sent from the ward correctly compiled and completed following patient discharge.
* Report identified maintenance defects to engineers, competing appropriate paperwork.
About us
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Knowledge
* An understanding of the requirements of the role
* Knowledge of hospital administration system
Qualifications
* Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration
Experience
* Customer Care Experience
Communication Skills
* Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.
Judgement
* Ability to prioritise and manage own workload to meet service demands
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Shrewsbury and Telford Hospital NHS Trust
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