Job Title: UX Design Owner Location: Solihull Hours: Permanent __ A bit about us: At BNP Paribas Personal Finance, we're part of a global bank and are proud to be a Top UK Employer providing a great place to work in an open and inclusive environment. We're here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way. We care about making a positive impact for our colleagues, customers, partners and the wider community. That's why we live by our values - we're positive, we're brave, and we own it. The Role: As the UX Design Owner, you will work closely with Product Owners to design the best user experience based on insight, develop detailed mobile-first customer prototypes, write requirements and acceptance criteria, and support the change of customer journeys throughout. The remit of the role covers digital self-service, apply journeys and propositions to help develop customer loyalty and new credit products. You will support the business by designing, prototyping, researching, and owning the development of significantly improved UX / customer journey designs for consumer finance products. Key Responsibilities: Lead UX design and prototype development to improve digital self-service, application journey, loyalty initiatives and new products as needed Develop working prototypes to bring requirements to life, to test and improve through customer research Work closely with Product Owners (sometimes acting as Product Owner) and the wider business to support other areas including: Customer experience design Research & benchmarking Backlog development, refinement & prioritisation User acceptance testing as needed Act as centre of excellence for UX design for key initiatives (including Apply journeys) - working with external partners, Brand team and external UX and research agencies as required Ensure that proposed design changes comply with Legal, Regulatory and Conduct requirements including accessibility Skills & Attributes: Strong UX and prototyping skills using mainstream software (ideally with a focus on digital self-service initiatives and mobile apps) Experience of working in Agile teams and of supporting Product Owners or acting as Product Owner (including writing user stories, acceptance criteria and user acceptance testing) Customer centric approach Commercial awareness Application of best practice digital development techniques (a good understanding of design for accessibility is an advantage) Benchmarking Customer research Customer journey mapping Effective governance and Stakeholder management UX and functionality testing - to ensure the solution meets our customer and business requirements Could this be you? BNP Paribas Personal Finance believe it's a positive attitude and passion to make things happen that matters most. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you are considering a career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills. What's in it for you? As well as working for a Top Employer UK 2023 and being part of a team that changes customer's lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more. Learn more about what it means to be part of the BNP Paribas Personal Finance team here: www. https://www.youtube.com/playlist?listPLQUzrPfMI6WNvADKdIPqN9PpY9vjjswdQ or follow this link to learn more about careers at BNP Paribas Personal Finance: https://www.bnpparibas-pf.co.uk/careers/. Equal Opportunities Disclaimer BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.. Interested by our offer? Don't wait any longer Apply Discover the different professions within BNP Paribas: Support Functions As a member of our Procurement, Marketing or Human Resources teams, you will be making your own contribution to the smooth-running of the Group, its influence and brand. Our Support Functions cover a very broad range of specialist skills that provide an equally impressive range of opportunities Find out more Why should I apply? Basically, why would you want to join BNP Paribas over any other company? BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS Interesting assignments What if we told you that working in our Group isn't quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action. To feel good about the job you do Feeling good about your job means bringing your whole self to work and being who you are. It's also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas. To learn something new every day At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life. Find out more Offers you may be interested in Apply now Permanent UX Designer Solihull, England, United Kingdom More job offers Other corresponding job offers Share this page Share on X (Twitter), opens in a new tab Share on LinkedIn, opens in a new tab Share on Facebook, opens in a new tab Share on WhatsApp, opens in a new tab Share on Messenger, opens in a new tab Send this page by e-mail Print this page