Who we are and what we do We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. Hachette UK Distribution is part of the Hachette UK publishing group. What you'll be doing With increasing operational throughput across our distribution network, this role is a critical business enabler, strengthening our position as a market leader. The Head of Despatch Operations will ensure the organisation fully capitalises on service innovation and the efficient flow of outbound volume to support the evolving needs of our publishers and customers. As the senior leader accountable for Despatch Operations, the role is responsible for delivering business requirements that consistently meet client and customer expectations. This includes end-to-end ownership of outbound despatch activity, transport operations, and overall accountability for all product leaving one or more distribution sites.The role leads a complete operational function, with two direct reports at Operations Management level, with 60-80 team members overall and provides leadership across multi-shift teams. A key focus for this role is supporting and developing all members of the team, nurturing talent and identifying high potential individuals.This position requires comprehensive expertise across all aspects of distribution centre management, including cross-functional operations, health and safety, security, and inter-site collaboration. The Head of Despatch Operations will maintain strong, effective working relationships with Customer Services, Security, and key internal and external stakeholders, including strategic supplier partners. Who we are looking for With proven experience of leading large, multi-skilled teams within a warehouse and distribution environment, you will be able to demonstrate delivery of continuous improvements through maximising teams, systems, technology and equipment. Drawing on your knowledge of warehouse management, automation solutions and control systems, alongside proven strategic ownership of scale 3 rd party relationships and stakeholder management, you will be a strong communicator, able to influence at all levels and bring people with you. Your analytical skills will see you providing data led insights, combined with strong commercial and industry awareness to translate strategy to action. With great decision-making capabilities, and the ability to manage multiple priorities, you will be skilled at delivering through others and seek opportunities to coach and develop your team. In a fast-moving operation, there are always times when you will need to pull up your sleeves and draw on your personal motivation and resilience to successfully overcome challenges, showing high levels of tenacity and judgement to solving problems. Your growth mindset and relationship driven approach (internally and externally) will support your enthusiasm for innovation as well as solutions focus and underpin a performance culture. You will also have considerable understanding of environmentally sustainable packaging solutions, ideally ISO accredited in environmental and H&S in the workplace, with proven project management capability. What we offer Our people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include: 34 days annual holiday including Bank Holidays Pension Plan and Life Assurance schemes Company enhanced family policy including maternity, paternity and shared parental Reward programme giving discounts, savings and cash back at numerous retailers 2 Community Days per year Cycle to Work scheme Eye care vouchers Generous discounts on books we publish Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP) Wide-ranging training library Development Programmes including Mentoring Staff Events Many employee networks to join Free onsite parking Free tea and coffee Our commitment Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know. We will notify all candidates of the outcome of their application.