Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate HR Case Manager to join our growing business on a permanent basis (Deeside based.)
Purpose of the role:
1. To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.
2. To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications.
3. To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework.
In this role, you can expect to:
4. Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders
5. Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
6. Provide support to Managers or act as HR lead on complex people matters, including hearings and appeals
7. Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures and guidelines
8. Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
9. Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required
10. Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application
11. Review and prepare (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required
12. Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately
13. Work collaboratively with your field-based Case Manager colleagues to ensure consistency of approach and application of precedent
14. Ensure all applicable SLAs are met / exceeded
15. Undertake any other reasonable duties as requested
Measurements of success:
16. Accurate, considered diary management
17. Compliance with HR policy and legislation /processes
18. Risk analysis - SLA’s met - People issues successfully dealt with by the line with appropriate support
19. Accurate and timely completion of case management administration
You should apply if you:
20. Have a proven track record of managing a range of complex HR cases
21. Have demonstrable, comprehensive up to date working knowledge of UK employment law and legislation and its’ implications for employers
22. Have confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own
23. Demonstrate strong partnership working with a variety of stakeholders
24. Are ideally CIPD qualified (Level 7)
25. Have experience of applying a commercial and pragmatic approach to providing HR risk based solutions to difficult issues that arise within challenging situations
26. Have the ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback
27. Can evidence building capability within a coaching framework - Good analytical and problem solving skills
Alongside this we can offer you:
28. 15% discount in Iceland stores
29. 30% discount at Club Individual Restaurants
30. 33 days holiday (including bank holidays)
31. Free onsite parking
32. Onsite electric car charging ports
33. Subsidised staff restaurant and Costa Coffee
34. Christmas vouchers
35. Refer a Friend Scheme
36. Christmas Savings scheme
37. Long service awards