Job Description
DiagnosticsTechnician
Location: Bristol -Bradley Stoke, BS32
Salary: £28,000 per annum
Hours: 37.5 hours per week, Monday Friday
Contract: Full-time, Permanent - Immediate Start
(Onsite role)
About the Role
Pertemps Technical are recruiting on behalf of our client for a Diagonistics Technician to join their busyservice team. You will be the first point of contact for customers, providing technical support and helping to maintain the highest quality standards across a range of coffee vending machines.
This is a varied role combining customer service, technical support, spare parts coordination and continuous improvement activities.
Key Responsibilities
1. Provide telephone and email support to customers, resolving technical queries and incidents
2. Diagnose and troubleshoot electrical, mechanical, and hydraulic issues with vending machines
3. Process and manage spare parts requests, ensuring accuracy and timely delivery
4. Inspect, test, and analyse returned components, preparing detailed reports
5. Maintain accurate and up-to-date records in Microsoft Dynamics (SAP experience desirable)
6. Prepare and update technical documentation for internal teams and customers
7. Collaborate with Sales, Quality, R&D, and Production to support issue resolution
8. Ensure comp...