Managing Consultant, Risk | Professional Services | UK | Remote
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We're searching for a Managing Consultant for our Risk product portfolio to join our Professional Services team, so that we can deliver seamless implementations, drive client success, and build a high-performing consulting team. The Managing Consultant will own client relationships during services engagements, ensure successful project delivery, and lead a team of consultants to achieve quality outcomes and benefit realisation for clients while maintaining internal financial performance.
How You’ll Spend Your Time
* Delivering end-to-end solutions with continuous client engagement to ensure seamless implementation
* Owning the implementation process from point of sale through to final handover
* Collaborating with Customer Success to align on client objectives and solution builds
* Driving adoption and value realisation post-implementation to embed solutions and deliver outcomes
* Creating and maintaining project documentation to UK Services standards
* Managing risks and issues, escalating as necessary to ensure timely resolution
* Ensuring all engagements are delivered on time and within budget
* Partnering with Sales to set accurate implementation expectations during pre-sales
* Assigning qualified resources to projects and monitoring availability
* Tracking pipeline projects and flagging resourcing challenges proactively
* Setting clear, measurable goals for direct reports and mentoring team members
* Reviewing weekly utilisation reports and taking corrective action when needed
* Maintaining project governance and acting as project code owner
What Kind of Things We’re Most Interested in You Having
* Familiarity with RLDatix Risk solutions or similar healthcare technology
* Proven success in building strong customer relationships and delivering exceptional experiences
* Demonstrated ability to manage multiple concurrent projects to a high standard
* Experience in team leadership, mentoring, and talent development
* Strong commercial awareness with understanding of budgeting and cost control