Job Summary
This is an excellent opportunity for someone who wants to stand out and make a difference in a national role for a unique and high‑profile mental health charity.
About Combat Stress
Combat Stress is the UK’s leading mental health charity for veterans. For over a century we’ve been helping former service personnel deal with issues such as post‑traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems, delivered in person, by phone and online.
About the Role
In this role you will lead in creating a culture in which all aspects of clinical governance are embedded to ensure that our commitment to delivering effective, high‑quality care is continuously maintained, providing a safe, effective and rewarding experience for veterans throughout their recovery journey. You will lead on our audits and complaints functions, ensuring statutory clinical regulations are met and complaints are dealt with in a timely, professional manner, and that the organisation learns from any failures.
Key Responsibilities
* Lead the development and implementation of quality and clinical governance frameworks across the organisation.
* Oversee audits of clinical services and develop audit frameworks for clinical service delivery.
* Manage the complaints function, ensuring complaints are investigated, resolved and lessons are applied.
* Communicate effectively across all levels and disciplines, inspiring, motivating and influencing colleagues.
* Travel to other sites as required.
Person Specification
Experience—Essential
* Extensive experience of developing high‑quality clinical services within a mental health setting.
* Strong understanding of complexities involved in leading a dispersed team across a diverse workforce.
* Proven ability to produce innovative solutions to complex problems in a healthcare/mental health/military environment.
* Significant experience of effective oral and written communication with internal and external audiences.
* In‑depth experience of analysing data and audit findings to identify key areas for improvement.
* Experience of working under pressure from a wide range of clinical and non‑clinical sources to maintain quality of services.
Experience—Desirable
* Experience of clinical governance across a dispersed organisation.
* Experience of clinical audit/effectiveness.
* Experience of mental health services delivery.
Qualifications—Essential
* Degree level education or equivalent with senior management experience in the healthcare sector.
* Registration with a relevant professional body (e.g. HCPC).
* Significant leadership and management experience in quality, clinical governance or patient safety.
* Audit experience.
* Strong understanding of regulatory frameworks (e.g. CQC).
* Experience of digital health‑care records analysis to understand trends.
Qualifications—Desirable
* Experience working with veterans or in trauma‑informed care settings.
* Experience in the charity or voluntary sector.
Benefits
* 30 days annual leave plus bank holidays; additional increase to 33 days upon 10 years continuous service.
* Competitive stakeholder pension scheme – contributions matched up to 11% of salary.
* Discount shopping vouchers.
* Access to the Employee Assistance Programme.
* Flexible working.
* Access to Blue Light Card scheme.
* Death in Service Scheme.
Additional Information
This role is subject to a DBS check. As a healthcare environment, it is encouraged that all staff, veterans and visitors are fully vaccinated against Covid‑19.
The post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be required.
Applicants must have current UK professional registration.
Employer: Combat Stress – Tyrwhitt House, Oaklawn Road, Leatherhead, Surrey, KT22 0BX. Website: https://www.combatstress.org.uk/
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