About the role
As a Business Support Analyst your role will involve arranging new installations and upgrades, and scheduling changesforour ResourceLink software customers. Our customer base includes many of the UK and Ireland's most recognised brands, medium-large organisations across private and public sector. Your role will include scheduling theZellistechnicalchange team,liaising with externaland internalcustomers via extensive telephone and email communication, maintaining detailed and accurate records in our software systems.
Please note this position is a fixed-term contract covering a period of maternity leave, on a part-time basis (circa 22.5 hours per week). You'll be based from our Peterborough office, working a a hybrid basis with a mixture of office and home working.
Key responsibilities include:
1. Managingchange requestsand customer administrationforZellisResourceLink customers.
2. Maintaining new and existing customer records via our internal systems.
3. Receiving and reviewing service requests received online, via telephone calls and emails from customers regarding requests / updates to theirResourceLinksystems...