Do you want to be a part of a company where every employee has a voice? That prioritises company culture? Where you sell the science of sleep and not just a Mattress? Where you sell more to earn more?
Then TEMPUR may be the place for you!
We are currently recruiting for a special candidate to join our TEMPUR Family in the Swindon Outlet Store.
The role is 40 hours a week, working 5 out of 7 days per week.
Our People
Tempur people are personable and individuals. They are a “people person” and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative.
Purpose of the role
* Be fully responsible for all aspects of the store including operations, health and safety and security.
* Make sure the store achieves store targets
* Develop team to be brand ambassadors of TEMPUR
* Train team regularly so that they are fully aware of the benefits of TEMPUR products, the customer journey and sleep ergonomics
* Identify new opportunities to maximise profits and increase sales within the store
Essential Duties & Key Responsibilities
* Be solely responsible for all daily operations across the store.
* Ensure the operational compliance of the store and H&S aspects through timely & accurate implementation of all company Health & Safety, Administrational & Security directives.
* Monitoring staff behaviour, attitude and presentation to make sure they are a positive reflection of the retail stores values.
* Analyse management information to understand performance shortfalls and market changes to determine a business plan for improvement.
* Understand rules and regulations for GDPR and ensure data retention is adhered to according to the guidelines.
* Ensure all team members are fully trained on all TEMPUR products, heritage, values and customer journey. Ensure consistency across the team.
* Effectively onboard new team members.
* Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge.
* Organise and manage regular training sessions with the team on the above.
* Consistently drive the store’s sales performance to meet and exceed sales targets.
* Identify ways and opportunities to drive footfall to your store.
* Effectively implement all promotions and marketing activity instore.
* Manage the training app within you store and ensure your team are using this to widen their knowledge.
* Become an active operator for web chat ensuring that you are available to speak to customers online.
* Ensure store costs are managed within agreed budget levels and using your commercial eye for detail.
* Effectively deploy management and colleagues’ hours to meet the needs of your store within payroll budget.
* Manage all aspects of stock control from execution in store to loss prevention measures are in place. Ensure weekly stoke takes are completed and submitted.
* Being able to deal with customer concerns in a patient and helpful manner and communicating concerns to Divisional Manager.
* Manage deliveries and organization of stock room.
* Operate cash registers, take and record orders through the system.
* Develop, coach and mentor your management team to improve their leadership ability, including giving accountability to deliver and exceed their targets on the shop floor.
* Maintain a clean and orderly environment in the store and back office/kitchen areas.
* Participating in management meetings by bringing fresh ideas, that are realistic and achievable.
* Undertake Ad hoc tasks that the business demands.
Knowledge/ Skills/ Experience
* At least 3-5 year’s management experience gained within retail
* Customer focused with a proven high standard of customer service delivery
* Be a role model and lead by example and operate with honesty and integrity
* Show innovation and initiative and implement new ideas with confidence
* Seeks opportunities to be proactive and pre-empt store and team issues
* Excellent communication skills both written and verbal
* Good at prioritizing and meeting deadlines
* Enthusiastic, self-confident, well presented, self-motivated with a ‘’can-do’’ attitude
* Must be able to work and willingness to work flexible hours to meet the needs of the business
General
* The role will be based at Swindon Designer Outlet Shopping Centre .
* The role will be within the current 40 hours per week.
Why TEMPUR is a great place to work.
* London/National Living Wage with Annual reviews
* Uncapped Commission Scheme – sell more to earn more!
* KPI bonuses
* 25 days holiday
* Life insurance
* Contributory pension
* Staff Lunches Monthly
* Refreshments for staff
* Private medical insurance (Bupa)
* Team Initiatives (annual team building days, social events, staff purchase scheme, and more)
* Training & Career Development
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