Job Description
We're looking for a Head of IT Customer Support to manage the delivery of excellent customer service processes throughout the organisation as well as driving the vision for consistency in customer support standards.
Salary: £55-£65k
Location: London on site (Uk based applicants only please)
About the role:
* To develop and maintain a comprehensive internal database of customer information to drive efficiency & consistency
* Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience
* Respond quickly and accurately to a large volume of customer inquiries
* Respond to customer feedback on a daily basis, generating reports so that the company can improve the overall quality of service
* Define and track KPIs including response time & resolution time
Skills
* 5 years of related experience required
* Proven Experience in a leadership role within a customer operations or customer service environment
* Strong leadership and management skills with the ability to effectively lead and inspire team
* Excellent knowledge of customer service tools and technologies
* Strong attention to detail and problem-solving skills with the
Interviews are taking place immediately so please apply right away if you would like to be considered
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