Job title
Case Manager
Reports to
Underwriting Team Leader
Department
Operations – Underwriting
Location
Hybrid – 3 days in the Glasgow office
Contract Type
6-month Fixed Term Contract
Start Date
Candidates must be able to start early Jan
Deadline
5pm, Monday 22 December 2025
LiveMore exists to challenge the unfair NOs in the mortgage world. That’s why our mission is to empower mortgage brokers to lend more by turning NOs into YESs and by maximising affordable borrowing. By doing that whenever we can, we help our customers live more and be ready for all that’s yet to come.
Using our unique LiveMore Mortgage Matcher® and LiveMore Maximum Borrowing Calculator decision engine technology, we excel at overcoming challenges involving affordability, risk and Consumer Duty. We innovate for customers and mortgage brokers in need, where others don’t – like with LiveMore’s current mortgages ‘up to’, ‘into’ and ‘in’ retirement.
LiveMore is an innovative company with ambitious plans, and we know that our people are the key to achieving our goals. We live by four core behaviours that shape our culture and guide our success:
* Commitment – going the extra mile for brokers, customers, and colleagues.
* Agility – adapting quickly, embracing innovation, and staying ahead in a dynamic market.
* Humility – valuing collaboration, listening actively, and learning continuously.
* Openness – communicating transparently and welcoming diverse perspectives.
If these behaviours resonate with you, you’ll thrive here.
The role
At LiveMore, we care passionately about our customers. As a Case Manager, you are customer-centric, well organised and have excellent attention to detail. This role is the first point of contact for our customers, so you will deliver exceptional customer service in a timely manner.
Responsibilities
* Managing a busy pre-offer pipeline of applications.
* Working closely with our Underwriting team to ensure applications are progressed to the correct outcome efficiently and accurately.
* Ensuring all documents are assessed in line with internal manuals, policies, procedures, and criteria.
* Remaining compliant with all applicable regulatory guidelines.
* Developing and maintaining key relationships with internal and external customers.
* Answering internal and external customer queries, with the key objective of first-time resolution.
* Meeting key performance indicators and service levels by working to agreed objectives and deliverables.
* Identifying potential issues and suggesting suitable solutions or process improvements.
Experience and Competencies
* Customer service experience
* An understanding the current regulatory landscape in respect of data protection, Money Laundering and treating customers fairly.
* Have strong organisation skills with an ability to work to strict deadlines with considerable attention to detail.
* Meticulous attention to detail.
Benefits
* Growth Shares – a stake in the company
* 30 days holiday plus bank holidays
* Health cash plan
* Salary Sacrifice pension scheme
* Employee assistance programme
* A supportive and collaborative working environment with a Wellbeing Calendar focused on supporting mental, physical and financial wellbeing