COI Insurance Support Operator page is loaded
COI Insurance Support Operator
Postuler remote type Entièrement en présentiel locations Leicester time type Temps plein posted on Offre publiée il y a 2 jours job requisition id JR106551
Job Description
Europcar is looking for Customer Service Agent
Working hours: Monday - Friday, 08:30-17:30.
What we can offer you:
* Competitive Basic Salary
* Starting on 6 weeks holiday (including bank holidays), increasing with length of service
* Pension and a life insurance scheme
* Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
* Discounted car hire rates across our network
* 20% discount on EE mobile phone contracts*
* Discounted hotel rates through the Accor Group after 12 months service*
* Cycle2Work*
* Free annual eye tests
* Confidential legal and support service through BUPA
* Career progression and development
*forms part of current non contractual benefit offering
Main Tasks and Responsibilities:
* To maintain a high quality of Customer Service recognising the Company’s values and objectives.
* Establish and maintain a good working relationship with all of our internal and external customers
* Assisting our customers during their live rental
* Provide technical support where necessary
* To act as the day-to-day liaison for the Customer and Europcar branches to ensure smooth running of our services
* Ensuring contractual SLAs are exceeded as specified within our T&Cs and Corporate contracts
* Complete security of all Europcar policies and rental rates
* Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity
* Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area
* To complete any other reasonable duties requested by your Team Leader and/or Line Manager
* The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills
* Proactive extension and collection reservation management for all COI accounts
* Working with all accounts to manage overdues and proactively help keep rentals up to date
* Assisting with fulfilment by liaising with Ops and the client/Account
* Act as central point of contact for reservation and rental queries for the customer and Operations
* Taking ownership of queries until resolved
* Proactive approach to a smooth customer journey
Skills/Essentials:
* Excellent administrative skills, communication and attention to detail
* High quality standards
* First class IT - knowledge of all Microsoft and Google packages
* Able to work using own initiative as well as ability to work within a team
* Highly results driven
* Customer centric approach
* Confidence to work across all levels of the business
* Practically minded: able to roll sleeves up and get stuck in
* Available to work overtime when requested
* Proactive approach to tasks
* Work well under pressure and achieve deadlines: excellent time management
* Take ownership - for all tasks and duties designated to you
* Reliable and punctual
If you believe you have what it takes to become a successful Customer Service Agent within Europcar, then please apply today!
Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.
Europcar Mobility Group
Europcar Mobility Group est un acteur mondial de la mobilité, avec 75 ans d’expertise des services de mobilité et une position de leader en Europe. “We help to change the way you move” est notre raison d’être et ce qui nous rassemble.
Plus que jamais, nous nous engageons à fournir des solutions simples, transparentes et innovantes qui rendent la mobilité simple, plus agréable et de plus en plus respectueuse de l'environnement. Pour ce faire, nous proposons aux particuliers et aux entreprises une large gamme de services de location de voitures et d'utilitaires, que ce soit pour quelques heures, quelques jours, une semaine, un mois ou plus, à la demande ou sur abonnement, grâce à une flotte de plus de 250 000 véhicules, dotée des motorisations les plus récentes et une part croissante de véhicules électriques.
Nos marques répondent à des besoins, des cas d'utilisation et des attentes différenciés : Europcar - un des leaders mondiaux de la location de voitures et de véhicules utilitaires, Goldcar - leader de la location de voitures « low cost » en Europe, FoxRent-A-Car, l'un des principaux acteurs du marché de la location de voitures aux États-Unis, avec un positionnement "value for money", et Ubeeqo - l'un des leaders européens du car sharing (BtoB, BtoC). La satisfaction client est au cœur de l’ambition du Groupe et de celle de ses plus de 8000 collaborateurs partout où il opère, à travers un vaste réseau dans plus de 130 pays (comprenant 16 filiales, complétées par des franchisés et des partenaires).
Plus d’inforrmations : www.europcar-mobility-group.com
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