Do you have a detailed understanding of card payment processes and are you looking for a new opportunity where you can use your analytical skills within a Cash and Card operations team?
Job Summary:
As a Business Analyst in the Cash & Cards Operation, this role will require a detailed understanding of Cash & Card payment processes, an analytical approach to problem solving, and an ability to work effectively with product, technology, and business teams to resolve complex customer enquiries/executive complaints and develop new and enhanced processes.
Job responsibilities:
Conduct enquiries and investigations of complex cash and card issues that frontline contact center teams cannot resolve
Liaise with Product & other Operations teams to support building of customer journeys for contact center
Gather requirements and support building of tools and processes for Cash and Card team
Support and deliver training material for Contact Centre and Ops teams whenever required
Create and update playbooks for C&C Ops Team for new payment products
Required qualifications, skills and capabilities:
Knowledge and understanding of card payment processes, including transaction lifecycle, authorization, clearing, and settlement.
Proven experience of Visa or MasterCard schemes
Working experience in I...