Implementation specialist

Implementation Specialist / Implementation Manager

Location: Hybrid, Leeds (1-2 days per month onsite)

Rate: £500 per day (Inside IR35)

Contract: Until March 2027

The Role

We're seeking an experienced Implementation Specialist / Implementation Manager to join a high-profile national NHS programme supporting third-party supplier onboarding to NHS England's national product suite.

Working within the Implementation & Onboarding team, you'll guide suppliers and healthcare organisations through connection, integration and assurance activities across key national services.

This is an excellent opportunity for someone with NHS supplier onboarding, implementation or business analysis experience who enjoys stakeholder engagement, technical delivery and driving successful adoption of national healthcare products.

Key Responsibilities

Supplier Onboarding & Assurance

Support third-party suppliers through connection, integration and assurance processes
Review product access requests and advise on the most appropriate onboarding pathways
Coordinate supplier assurance activities, testing, evidence reviews and readiness assessments
Facilitate access to test environments and support live testing activities
Act as a trusted point of contact throughout the onboarding journey

Stakeholder Management

Build strong relationships with NHS organisations, system suppliers and internal teams
Present products and services to clinical, operational and technical audiences
Lead regular stakeholder meetings and provide implementation guidance
Support technical discussions with supplier and trust IT teams

Adoption & Continuous Improvement

Drive product adoption across new organisations and care settings
Monitor implementation KPIs and report on progress and outcomes
Gather stakeholder feedback and contribute to service improvements
Identify opportunities to streamline onboarding and assurance processes

Clinical & Governance Support

Work alongside clinical and information governance stakeholders to support safe information sharing
Support onboarding into new care settings and user groups
Update implementation documentation, requirements and testing materials

Essential Experience

Previous experience in an Implementation Specialist, Implementation Manager, Business Analyst or similar delivery-focused role
Strong understanding of NHS systems, suppliers and healthcare technology implementations
Experience supporting supplier onboarding, system integration or assurance activities
Excellent stakeholder management and communication skills
Ability to engage confidently with both business and technical audiences
Experience coordinating testing, implementation or service adoption activities

Desirable Experience

Experience working with NHS England national products or services
Understanding of NHS governance, interoperability and information sharing standards
Familiarity with Care Identity Management and RBAC processes

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