Job Title: Third Line Application Support Analyst
Location: Stoke Gifford, Bristol
Compensation: £38, + Benefits
Role Type: Full time / Permanent
Role ID: SF
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Third Line Application Support Analyst at our Babcock Technology Centre site.
The role
As a Third Line Application Support Analyst, you’ll have a role that’s out of the ordinary. Your work will keep critical defence and aerospace operations moving—while opening up rich opportunities to build leadership experience, deepen your IT service management expertise and progress your career in a purpose driven engineering environment.
Day-to-day, you’ll be the go to technical expert for an extensive portfolio of bespoke and commercial off the shelf applications, leading the resolution of major incidents and raising the bar for service excellence.
• Lead and coach Second Line Application Support Analysts to deliver consistent, high quality service.
• Diagnose, triage and resolve complex incidents and service requests across bespoke and COTS applications to ITIL/ISO standards.
• Administer the ITSM toolset, including analyst accounts, dashboards and ad hoc MySQL queries.
• Take the lead during Major Incidents, coordinating stakeholders and following the Major Incident process.
• Create and maintain Service Desk processes; set up new services in access management and the ITSM tool.
This role is full time, 35 hours per week and is based on site at Babcock Technology Centre.
Essential experience of the Third Line Application Support Analyst
1. Strong technical awareness gained in service and/or software development environments.
2. Hands on experience with ITSM tools for Incident Management.
3. Good Oracle or SQL database administration skills.
4. Analytical, methodical approach to problem solving.
5. Proven diagnostic skills and the ability to identify appropriate solutions.
Qualifications for the Third Line Application Support Analyst
6. Degree in Information Technology (or related discipline) or demonstrable experience as an Application Support Analyst.
7. ITIL Foundation certification; vendor certifications in Oracle or Microsoft SQL - Desirable
Security Clearance
The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at
What we offer
8. Generous holiday allowance
9. Matched contribution pension scheme, with life assurance
10. Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
11. Employee share scheme
12. Employee shopping savings portal
13. Payment of Professional Fees
14. Reservists in the armed forces receive 10-days special paid leave
15. Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
16. ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
17. Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.