At Higgidy there is a wide range of IT and Systems used by various departments when working in the office, remotely and in production areas. We have an exciting opportunity for a friendly, helpful and effective IT support analyst to be part of the team to support the business and staff when using IT and Systems.
What will you be DOING?
* Providing 1st and 2nd line support for Windows desktop and server operating systems, AD, MS Office 365 including Word, Excel, Powerpoint, Sharepoint & Teams
* Administration and support of Systems used at Higgidy, the group and departments.
* Liaising with and utilising 3rd party support providers to resolve issues (not only with supported applications)
* Providing IT support from a software and hardware perspective, both in the office, remote and in production areas requiring PPE.
* Setting up A/V required for huddles, on-site and remote meetings, presentations & training sessions
* Deployment of hardware (monitors, docking stations, laptops/desktops, keyboards, mice, printers etc) including managing hardware allocated to employees.
* Managing support requests via ticketing system
* Providing Out of Office support as and when required
What SKILLS do you need to have?
* Microsoft Office including Office 365 environment and applications e.g. Word, Outlook, Excel, PowerPoint, Teams, Sharepoint
* Microsoft Windows, both desktop (e.g. 10 & 11) and server (e.g. 2016,2019) versions
* Dealing with computer hardware, such as laptops, desktops, docking stations, monitors, printers and associated peripherals
* Mobile device experience (mobile phones, Apple/android and windows mobile, ipad & other tablet devices)
* Networking experience; cabling, switches, wifi, DNS, DHCP, domains
* Experience of Server/Comms environments
* ERP (Access) and MES (Mestec) experience useful
* Experience of working in Manufacturing, 24/7 environments
* User & License administration
* Software installation
* A/V experience (video conferencing equipment such as TVs, web cams & microphones, MS Teams and other video conference software)
What will HIGGIDY do for you?
* Delicious complementary Higgidy food
* Competitive holiday entitlement with the potential to buy/sell extra holiday days
* Enhanced Maternity & Paternity leave
* An array of discounts and benefits through the Perkbox platform
* A volunteer day to support a charity or cause you're passionate about through a dedicated day away from work
* Access to exciting company events, including our annual Higgidy Picnic!