Job Title: Service Manager – Fire & Security Location: Hertfordshire Salary: Up to £60,000 per annum Company Car/Car Allowance Benefits Job Type: Full-time, Permanent (Monday to Friday, 8:30am – 5:00pm, 40 hours per week) About the Company Our client is a well-established and reputable installer of electronic fire and security systems, delivering high-quality services to a broad client base across commercial and industrial sectors. As part of continued growth and internal development, they are now seeking a Service Manager to lead and coordinate their field-based engineering team. Role Overview The Service Manager will be responsible for the day-to-day management of a team of field engineers, ensuring service delivery standards are met and exceeded. This is a hands-on leadership role that combines technical expertise with effective team coordination, customer satisfaction, and compliance oversight. Key Responsibilities * Oversee the scheduling, coordination, and performance of the service engineering team. * Act as the technical escalation point for engineers and clients across Fire Alarm, Intruder Alarm, CCTV, and Access Control systems. * Ensure compliance with industry standards including NSI regulations and procedures. * Support team development through training, mentoring, and performance management. * Liaise with clients to maintain and improve service levels and customer satisfaction. * Maintain service documentation, reports, and performance metrics. Ideal Candidate Profile * Strong technical background in Fire and Security systems, including Intruder Alarms, CCTV, Access Control, and both conventional and addressable Fire Alarm systems. * Previous experience in a management or supervisory role within the fire & security sector. * Excellent leadership and man-management skills. * Sound knowledge of NSI and relevant industry standards. * Strong organisational and communication abilities. Package Includes * Competitive salary up to £60,000 per annum * Company car or car allowance * 25 days annual leave plus bank holidays * Company pension scheme * Full-time, permanent role with regular working hours (Mon–Fri, 8:30am–5:00pm)