As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring a collaborative and cohesive working environment.
Our End User Estate
Our estate comprises tens of thousands of devices, including (but not limited to) iPods, iPads, desktop PCs, laptops, monitors, TVs, AV equipment, Unified Communications handsets, and various peripherals.
You will be responsible for the provisioning, replacement, and support of this equipment—ensuring all activity is scheduled at convenient times and completed to the highest technical standard. You will fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures.
Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue tracking, and Windows operating system readiness and upgrade planning.
Support the Trust's end-user equipment, including but not limited to desktops, printers, scanners, and mobile devices. Some of this equipment is used by clinicians, requiring prompt resolution in accordance with agreed SLAs.
Investigate, test, and resolve issues related to applications, hardware, and operating systems. This includes identifying the impact of service issues on Trust operations and escalating appropriately, following the Trust's defined escalation policies.
Participate in all aspects of Windows operating system readiness and upgrades, from data reporting and liaising with external suppliers to hardware installation and system testing.
Develop end-user and support documentation, including standard operating procedures where none exist, and contribute to the design and implementation of new processes.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
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