JOB PURPOSE
PLEASE NOTE THIS ROLE WILL TEMPORARILY BE BASED AT OUR HARWOODS SUSSEX SITE IN PULBOROUGH (RH20 1AR) UNTIL DECEMBER 2025. FUEL ALLOWANCE AVAILABLE.
The role of the Service Advisor is to:
* Provide our customers with a warm, inviting, and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
* Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
* Successfully manage the flow of information between the workshop, the rest of the business, and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
* Here at Harwoods, we highly value organisational, communication, and time management skills along with a friendly smile.
Service
Service Manager
KEY RESPONSIBILITIES
* Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
* Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
* Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
* Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
* Confidently establish an understanding agreement with the customer of the work to be carried out.
* Accurately maintain the service department loading system in line with workshop capacity.
* Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
* Understand and adhere to manufacturer service requirements.
* Maintain safe working practices and abide high standards of the business.
* Take on additional responsibilities as required by the business.
Skills & Requirements
Essential
* Full UK driving licence.
* Organised.
* Smart appearance.
* Confident.
* Ability to excel in a team-based environment and achieve common goals.
Experience
* Relevant experience in a customer facing role delivering excellent service.
* PREVIOUS AUTOMOTIVE SERVICE ADVISOR EXPERIENCE ESSENTIAL.
Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values include treasuring our people and customers, challenging ourselves to grow and improve, and working as one team. We operate across 5 counties in the South East of England and represent brands such as Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BYD, BMW & Mini (Service), and MAN.
We prioritize employee engagement and development, with a high colleague engagement score of 72%, and offer comprehensive training and development programs.
We seek the best for our colleagues and customers and look forward to your application.
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