1 x Full time role at 37 hours per week
1 x Part time role at hours per week (potential shift pattern on our website)
Do you thrive on variety, enjoy a challenge, and love all things customer-oriented?
We do things well and keep developing.
We’re looking for Customer Support Centre Advisors who are passionate about delivering outstanding service and resolving customer enquiries at the first point of contact. You’ll be part of a friendly, multi-disciplined team where customer focus drives our performance and continuous improvement.
What You’ll Do:
1. Provide exceptional front-line customer service across all service areas and access channels.
2. Resolve routine enquiries efficiently and empathetically.
3. Take ownership of customer interactions, especially in emotive situations, empowering and influencing customers toward positive outcomes.
What You’ll Bring:
4. Experience in inbound/outbound contact centre environments or similar customer-facing roles.
5. Confidence in handling challenging conversations with professionalism and care.
6. GCSEs in English and Maths at Grade C / Grade 4 or above, or equivalent competency gained through work experience and learning.
Quote from Laura, a recent new starter
‘I have been here for just over a month and the team are so friendly and supportive.
I really enjoy the variety of calls we handle each day. The training has been incredibly thorough and has given me the confidence to support even the most challenging customers’
We’re Better Together
You’ll enjoy working as part of a supportive team, helping us deliver our vision of making Teignbridge a healthy and desirable place where people want to live, work, and visit.
We are proud to be an equal opportunities employer, committed to building a diverse and inclusive organisation. We welcome applications from all qualified candidates, regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status. We also welcome applications from military veterans and their families.
We can offer:
7. Generous Local Government Pension Scheme.
8. Hybrid and flexible working – Part office based, and part home based.
9. Free car parking (we also have close access to a mainline train station).
10. A refurbished modern low carbon emissions office space.
11. Generous annual leave and wellbeing package.
12. Heavily discounted membership at Teignbridge District Council Leisure Centres.
13. Cycle to Work Scheme.
14. Opportunities for career and self-development.
15. 24/7 employee discount access and employee assistance support.
To be successful in this role, you will:
16. Have a good level of literacy and numeracy – equivalent to GCSE Maths and English at Grade C (4) or above.
17. Bring relevant experience or transferable skills, with the ability to learn quickly and adapt to new challenges.
18. Pay close attention to detail and remain calm and composed under pressure, especially in challenging situations.
19. Excel in customer service, with clear and accurate communication skills when engaging with colleagues, the public, and partner agencies.
20. Enjoy working collaboratively and contributing to team goals and shared success.
It is vital to read the job description and person specification for this role - it will help you understand whether your knowledge, skills and experience match the job requirements. In your supporting statement please tell us how you meet each of the essential criteria we ask for in the person specification.
Please confirm if you are applying for the full time or part time position in the supporting statement.
No agencies please.