This role has been designed to bring the specific training requirements of our AI project to the team, Training both IT and the Business. Bringing with them Project insights on how best to deliver AI training to Forsters. Whilst also covering of the business-as-usual tasks such as IT Inductions.
Main Duties & Responsibilities
* Partner with the IT team, delivery leads, business analysts and solution architects to assess working practices and support improvements through targeted training
* Support the integration and adoption of new technologies, including generative AI tools such as Microsoft Copilot, into daily working practices
* Collaborate with legal and business services teams to understand workflows, identify inefficiencies and recommend technology-enabled solutions
* Provide one-to-one coaching to improve productivity and effective use of firm-supported systems
* Design, implement and deliver training programmes for existing systems and new technologies, including Microsoft 365, generative AI tools and the IT Induction
* Deliver training in classroom, remote, desk-side and one-to-one formats, tailored to role and user needs
* Create and maintain engaging training materials, user guides and video tutorials using eLearning tools
* Maintain the Learning Management System (LMS), ensuring content and schedules remain current
* Monitor user adoption, gather feedback and refine training programmes and configurations accordingly
* Stay up to date with emerging technologies, AI regulation and Microsoft 365 capabilities to ensure relevant training delivery
* Support course promotion, scheduling, registration tracking and assist with technical queries in collaboration with IT teams
Job Description
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