Operations supervisor

Location: Mobile role covering North London / East of England Salary: £35,000 Working Hours: Monday to Friday, 08:00 - 16:30 Benefits: Company Van, Private Healthcare, 20 days holidays Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Role Overview: The Operations Supervisor is a mobile worker position responsible for delivering high-quality workplace services within the Cadent portfolio on a number of sites. This includes managing cleaning, reception, security, contractors, catering, and meeting room services to ensure a professional, safe, and welcoming experience for employees and visitors. What You'll do: Oversee daily soft/ hard services operations including Front of house and contractors Ensure office areas, meeting rooms, and communal spaces are maintained to a high corporate standard Supervise reception and front-of-house teams to deliver a professional client-facing experience Deliver and maintain all staff training in line with company policy Ensure staff eLearning is up to date and completed Coordinate meeting room setups, events, and hospitality services Manage external vendors and contractors, ensuring SLA and KPI compliance Conduct routine inspections of cleanliness, presentation, and service quality Handle employee and client service requests, feedback, and complaints promptly Ensure compliance with workplace health, safety, and hygiene standards Monitor stock levels of office consumables (e.g., refreshments, cleaning supplies) Support space planning activities such as desk moves and office reconfigurations Maintain accurate records, reports, and service logs Managing staff holidays RTW, arranging sick cover Holiday cover were needed Cover front of house duties when needed Dealing with day-to-day request of stake holders Be familiar with internal applications – Safety Culture. Kalidus, Intelex for the completion of audits and staff appraisals. Take ownership of incident control packs for each site within the region ( e.g fire evac plans disaster recovery plans) Flexible working times when required Site based only Cover cleaning on site when necessary Follow any reasonable request by the Regional Manager About the role Who you’ll be: Skills and Qualifications Experience in facilities or workplace services Strong leadership and team coordination skills Excellent customer service and stakeholder management abilities High attention to detail, especially in presentation and cleanliness Ability to manage multiple contractors and service streams Good communication and problem-solving skills Familiarity with office systems (room booking tools, helpdesk systems, etc.) Education and Experience Familiar with Microsoft office based programs Typically 2–5 years of experience in soft services or workplace operations Key Performance Indicators (KPIs) Workplace cleanliness and presentation standards Employee and visitor satisfaction Front-of-house service quality SLA/KPI performance of vendors Response time to service requests Budget and cost control Work Environment Corporate office or Depot with high expectations for professionalism and presentation Regular interaction with employees, stakeholders May require flexibility for early starts, late finishes, or event support EMCOR UK benefits Benefits: 20 Days holidays Bank holidays Holiday Buy Scheme - up to 5 days a year Industry leading Maternity & Paternity Policies Refer a Friend scheme – worth £500 per referral GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining Extensive Learning & Development opportunities, including opportunities for progression. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover. Bike To Work Scheme Paid volunteering and charity days Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries. At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work. L1-CS1