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Director of Customer Services - Housing, Leicester
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Client:
New Street Consulting Group (NSCG)
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
10.06.2025
Expiry Date:
25.07.2025
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Job Description:
Phoenix Community Housing, a not-for-profit housing association based in South London that employs approximately 260 staff and owns and manages around 7,800 homes, is recruiting a Director of Customer Services, reporting to the Chief Executive. The successful candidate should have experience in developing and delivering high-quality, cohesive housing, neighbourhoods, and resident management services. The role will have strategic responsibility for services including customer contact, complaints, housing management, estates, income, home ownership, financial wellbeing, and resident involvement.
Phoenix was the first resident-led housing association in London, awarded the top C1 consumer rating following a regulatory inspection in June 2024, reflecting its commitment to high-quality homes and services and strong resident involvement. The Director of Customer Services will be responsible for continuous improvement initiatives, leveraging new technologies and resident feedback.
They seek an authentic, approachable, and collaborative leader with experience managing a team of about 120 staff, bringing new ideas, focus, and energy.
This is an exciting opportunity to join a resident-led, community-focused housing association with a proven track record of delivering quality services.
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