Résumé du poste:
We have two positions available:
1 x Floor Manager until January 2026
1 x Floor Manager until June 2026.
The position will be 39 hours per week and you will need to be flexible for shifts and weekend work, Monday-Sunday.
What You Will Do
Primary Responsibilities
1. Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding
2. Leads and monitors Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS
3. Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved
Sales
4. Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members
5. Drives Cast Members to achieve KPIs, such as GoWiths, through games and activities
6. Sets priorities and manages time effectively and efficiently
7. Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results
Service
8. Represents the Disney Brand, leading by example to provide Guests with Magical Experiences
9. Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service
10. Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests’ needs
11. Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling
12. Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training
13. Tailors approach to each Guest, andlearns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first
14. Plan, manage and monitor effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings
15. Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results
Contribution
16. Assists Store Management team to ensure store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)
17. Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behaviour
18. Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt’EARs) initiatives that give back and have a positive impact
19. Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
20. Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks.
21. Responsible for implementing a consistently high standard of Administration
22. Able to assume key holder responsibilities observing Disney policies and procedures
23. In certain stores, it may be a requirement to be first aid trained, to comply with regulations
Required Qualifications & Skills
24. Able to work well within a management team to achieve results (experience of responsible role within a management team desirable)
25. Retail management or supervisor experience
26. Passionate and knowledgeable about Disney and sharing facts and stories
27. Enthusiastic about providing customer service to guests of all ages
28. Warm, approachable and able to communicate well with Guests and team
29. Basic business acumen (a basic understanding of what impacts commercial results in retail)
30. Excellent organisation and prioritisation skills
31. Experience of training or guiding other team members
32. Able to entertain Guests of all ages, especially children
33. Highly Professional appearance
34. Attention to detail and accurate with administration