DESCRIPTION
Established for over 40 years, we pride ourselves on offering the best services to independent travel agents who need our product expertise to help them create tailor made travel arrangements for their customers the USA, and now even more worldwide destinations.
We are offering you the opportunity to work for a dynamic organisation as a home-based After Sales Assistant in our busy Operations team.
JOB PURPOSE
1. To assist in the day to day operations of the Aftersales department
2. Supporting the agents and customers by responding to queries,
3. Contacting agent and customers to notify them of a change in their booking and seeking the best resolution
4. Run reports
5. Make changes required to bookings
6. Dealing with in resort problems
REQUIREMENTS
Essential Experience
7. A minimum of 1 years previous and recent experience working in a UK based travel agency or tour operator is essential
8. I.T skilled to a high standard to include Excel, Word and Outlook
9. Previous telephone Customer Service experience
10. Polite, professional and enthusiastic telephone manner
11. Good communication skills
Useful Experience
12. Previous experience of using Airline Reservations Systems preferred
13. Outgoing personality
In Return, We Are Offering:
14. Salary of £24,570 per annum plus Personal Performance Bonus
15. 28 days paid holiday (including Bank holidays) increasing to up 33 days for long service.
16. Plus 1 additional paid day’s holiday for your birthday
17. Annualised hours giving the opportunity to bank additional worked hours to be used another time.
18. Home Working
19. Excellent training
20. Wellbeing Programme for both financial and health
21. Mindfulness and meditation courses
22. Perks at Work Discount Programme
23. Money towards optical and dental
24. Virtual GP telephone and video appointments
25. Employee Assistance Programme
26. Workplace Pension
27. Optional Private Dental Insurance Plan
28. Familiarisation Trips,
29. Holiday Concessions and Incentives
30. Online Company events
31. 2 in person company events per year
HOURS OF WORK
37.5 hours per week Monday to Friday, 9am to 5.30pm (including 1 hour for lunch)