About the role
We are looking for a Beer Ambassador to bring our brewing sites to life through tours and tasting experiences, engaging directly with customers to create a unique visitor experience.
Working hours
Saturday 9:00 a.m. – 6:15 p.m., with occasional evening and event work as required.
Company Description
Join us at Greene King, the country's leading pub company and brewer. Our mission is to pour happiness into lives and become the pride of great British hospitality. We are rooted in a 220‑year brewing and pub history, with a team of 39,000 who are the guardians of the truly British pub experience.
Benefits
* The chance to further your career across our well‑known brands – as one of the industry's top apprenticeship providers, we provide training and development at each level.
* Discounts of 33% for you and 15% for your loved ones on all of our brands.
* Free employee assistance program – mental health, well‑being, financial, and legal support.
* Discounts of 50% for you and 25% for your loved ones at our Greene King inns and hotels.
* Refer a friend – earn £1,500 when they are placed.
* Wagestream – access your wage before payday.
* Retail discounts – up to 30% off at Superdrug, exclusive discounts with three mobile, and many more.
Qualifications
* Ensure any visitor has a safe and enjoyable visit.
* Deliver a consistent tour experience that all consumers can relate to.
* Remain up to date with brand and product knowledge.
* Operate the shop facility (and the café for Bury‑based roles).
* Report any safety concerns observed during brewery tours.
* Escalate customer feedback as required.
* Support the management of stock inventory within the shop.
* Respond to customer enquiries as and when required.
What You’ll Bring
* Outgoing with confidence to speak clearly to varied audiences (circa 10 people).
* Able to recall scripted text and facts to ensure a consistent tour experience.
* Experience leading tours at a visitor attraction.
* Knowledge of brewing process and product advantage.
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