About us:
At Matthew Algie, you'll work with some of the most talented individuals in the coffee industry. You'll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people.
Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on
Position: Service Delivery Administrator
Location: Glasgow, Head Office
Job Type: Full time, permanent
Hours: Monday to Thursday 39.5 hours (8:30am to 5pm, Friday 8:30am to 4.30pm)
Salary: £25,880.40 per annum (plus commission of up to £400 per month)
Benefits: days annual leave increasing with length of service, plus 4 bank holidays, medical cash-back programme, employee assistance programme, staff discounts and more
Purpose of Role:
Provide pro-active processing of asset requests, work allocation for engineering resource. Invoicing chargeable works within the department. Dealing with external and internal customer queries. Provide excellent standards of response with expertise in company procedures. maintaining reports and performing various administrative tasks. Possess excellent communication and time-management skills and are proficient in office software and equipment.
As part of this team you would be required to:
• Asset request processing
• Administration
• Service charge invoicing
• Team working, including sharing best practise regarding common issues
• Parts, filter, boiler inspection and PM maintenance controls
• Running service reports and delivering required tasks
Skills / Knowledge:
• High level of computer literacy
• Strong ability to multitask
• Good attention to detail and accuracy
• Excellent proven communication skills
• Excellent interpersonal skills to be able to build rapport with colleagues across the organisation
• Good written and oral communication skills
• Computer Literate including use of Microsoft Excel, Word, PowerPoint, and Outlook.
Personal attributes:
• A calm, positive approach and working effectively under pressure.
• Good time management and prioritisation skills
• Ability to learn and implement new ways of working
• A confident, friendly individual with smart appearance
• Ability to work independently on their own and as part of a team.
• Ability to be flexible to meet the needs of internal and external customers
• Punctual
• Ability to follow direction and work within agreed parameters
• A strong work ethic
• Good listening skills
• Personal motivation and enthusiasm
Application
If this sounds like you, then you could be the right fit for us Please click APPLY, upload your CV and we'll be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie
Equal Opportunities:
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
Experience may include: administrator, admin, administration, office assistant, administration assistant, back office, office support