Job Description
From Community Spaces to Everyday Safety – Make a Difference with Reading Borough CouncilWe’re working with Reading Borough Council to recruit a Car Park Customer Service Assistant to join their Parking Services team. This is a busy, hands-on role where you’ll help keep council-managed car parks safe, clean and running smoothly for the public.You’ll be a visible presence on site, supporting customers, carrying out patrols, resolving issues, and making sure the environment is welcoming and well-maintained. If you enjoy a role that mixes customer service with practical, on-your-feet work, this could be a great fit.How You’ll Make an ImpactProviding help, information and support to customers on siteCarrying out regular foot patrols across the car park(s)Keeping the car parks clean, tidy and safeDeterring vandalism, theft and other unwanted activity through a visible presenceInvestigating and resolving customer complaintsOperating parking control equipment and assisting with ticket checksRegulating entry/exit of vehicles and supporting day-to-day operationsCompleting basic paperwork and reporting issues as neededWorking closely with the Car Parks Cluster Manager and team colleaguesLiaising with local police and businesses when requiredCarrying out light maintenance tasks, including graffiti removal and paintingHow We’ll Know You’re the Right FitHas previous experience in a customer-facing roleCan communicate clearly and confidently with the publicIs organised, dependable and able to work on their own initiativeStays calm under pressure and manages multiple tasks effectivelyWorks well as part of a team and supports colleagues when neededHas basic computer skillsHolds a full