Service Supervisor
Do you have Scheduler, Scheduling, Maintenance Planning, Engineer Planner, Call Centre experience?
Could you step into a Supervisor role?
CROYDON BASED
A specialist National Engineering company, who install, service and maintain Commercial Equipment to the retail sector are seeking a Service Supervisor to join their customer focused engineer planning team.
The Role:
Based within their Croydon offices (option to work Hybrid after probation), you will supervise and support a team of call handlers and schedulers, ensuring that the business provides engineering support in line with set service level agreements SLAs.
This includes;
Monitor SLAs and ensure the team are planning works efficiently Monitor parts, works estimation and completion are supplied form the field Ensure administration is performed accurately and efficiently Plan for holiday 7 absenteeism within the team Handle escalated customer issues Oversee and sign of overtime and holiday payments for field service Ensure works are signed off and passed for invoicing accordingly
The Person:
You will possess;
Strong Administration experience Some Scheduling, Planning, Maintenance Administration, Supervisory, etc experience Excellent communication skills Computer/IT literate Attention to detail and comfortable handling data accurately Some IT based call logging system
Salary and Hours :
Monday to Friday 8:5 Hybrid option after probation (2 days a week from home) Salary negotiable circa 31,000 to 35,000 on experience Company Bonus, employee benefit scheme, pension, etc.
Please apply and Apply at Start Monday now