Core Responsibilities & Deliverables
Manage internal ICTsystems,network infrastructure & associated services to support secure & efficient operation of theCorporate IT & Operational Technology (OT) networks in our datacentre facilities & office locations.
* Support the installation, commissioning & testing of new network hardware & software.
* Own the identification, resolution & escalation of technical issues across network hardware & software.
* Evaluate, validate & implement critical vendor updates to network infrastructure.
* Deliver responsive on-site support to network users, ensuring minimal disruption to operations.
* Manage & prioritise internal service requests, escalating to the Network Operations Manager where necessary.
* Develop, prepare & govern IT change control documentation in collaboration with key stakeholders.
* Monitor & analyse device security & event logs to proactively identify risks, issues or threats.
* Maintain & continuously improve network configurations & documentation.
* Conduct & document regular visual inspections of network infrastructure to ensure operational readiness.
* Collaborate closely with the Maintenance Team to ensure reliable BMS / OT network performance.
* Partner with the Security Team to support & enhance Security network operations.
* Provide hands‑on support & troubleshooting for site IT hardware & network connectivity when required.
* Monitor & manage datacentre IT network performance, targeting 99.99% uptime.
* Provide operational support & technical guidance to the Maintenance & Security teams.
* Own the optimisation, reporting & performance metrics of our Building Management (BMS) systems.
* Drive efficiency improvements in collaboration with the global IT team.
* Support cross‑site collaboration by assisting other datacentres with troubleshooting & technical guidance.
* Coordinate & deliver IT hardware setup & system access for new employees alongside the global IT team.
* Own ICT budget planning, forecasting & OPEX control, ensuring cost‑effective operations.
* Manage external IT service providers, coordinating support when required to meet business needs
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