Who are we looking for?
An enthusiastic and experienced IT & Telecoms Account Manager, to play a part in our continued company growth. Someone who is looking to progress his or her career in a well-established company.
If you have excellent communication and telephone skills, the ability to build strong relationships, and a sales background then this could be for you.
About the Role:
As an Account Manager, you would serve as a main point of contact for our Southern customer base, helping with enquiries, new business, or gathering advice for the technical team. Other duties and responsibilities an Account Manager may perform include:
* Identifying and generating new business opportunities
* Attending customer review meetings
* Communicating to clients clearly and addressing any concerns
* Negotiating and closing business contracts with existing and new clients
* Delivering a professional sales pitch to prospective clients
* Participating in Networking events to generate new business leads
* Ability to plan and maintain a sales pipeline
* Achieving monthly targets and KPIs
* Ensure customers are happy with the company's products or services
* Resolving any conflicts or complaints that may arise
* Contributing information to sales strategies
What are we looking for?
An Account Manager needs several skills to perform their day-to-day duties effectively. These skills include:
* A great personality, a positive attitude, and a strong work ethic
* Ability to communicate well and talk to anyone and everyone
* Open-minded and willing to learn new ways of working
* Full UK driving license and access to your own vehicle
* Previous experience in a customer-facing role
Technical Skills
* Familiarity with Microsoft 365 (Exchange, SharePoint, Teams, Intune, and Azure AD)
* Understanding of cybersecurity fundamentals (firewalls, endpoint protection, MFA, phishing awareness)
* Basic networking knowledge (IP, DNS, DHCP, routers, switches, VPNs)
* Experience with VoIP and hosted telephony solutions (e.g., 3CX, Horizon, Gamma)
* Ability to diagnose and escalate IT support issues (1st–2nd line level desirable)
* Knowledge of RMM and ticketing platforms (e.g., ConnectWise, Autotask, or similar)
Interpersonal & Professional Skills
* Comfortable discussing IT solutions with non-technical customers
* A great personality, a positive attitude, and a strong work ethic
* Ability to communicate well and talk to anyone and everyone
* Open-minded and willing to learn new ways of working
* Willingness to stay up to date with evolving technologies in IT, cyber, and telecoms
Experience:
* Account Management: Min 3 years experience
* Sales: Min 3 years experience
Other Requirements
* Full UK driving licence and access to your own vehicle
* Previous experience in a customer-facing role
Who are ITCS?
Established over twenty years ago, ITCS are a UK-wide business technology partner. With our network of support engineers, telecoms specialists and software professionals, we offer IT Support, Cyber Security, Business Telecoms and Software Development along with other digital services UK wide.
We are an established, award-winning company with a culture of continuous development, and take pride when it comes to the progression and development of our teams. Building on our past success, we have a number of ambitious plans to continue to grow the business with a focus on being one of the best places to work in the UK.
What are the benefits of working for ITCS?
* Competitive salary with annual review
* Holiday allowance with incremental increases for time in service
* New business sales commissions
* Unlimited progression opportunities aligned with company growth plans
* Flexible approach to working
* Company pension
* Equipment provided (e.g. laptops, tablets, etc.)
* Gym membership contribution
* Strong sports and social culture with regular company and team events
* Plenty of free on-site parking
* Access to fleet vehicles for customer site visits
Job Types: Full-time, Permanent
Pay: £39,500.00-£45,000.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee mentoring programme
* Free parking
* Health & wellbeing programme
* On-site parking
Experience:
* Account Management: 3 years (required)
* Sales: 3 years (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person