Job Description
Host ensures every guest is welcomed with confidence and warmth, manages the flow of the restaurant with absolute control, and supports the front‑of‑house team in delivering exceptional service from the moment guests step through the door.
* Deliver a polished, memorable welcome that sets the tone for a world‑class dining experience.
* Share confident, knowledgeable guidance on menus, specials, and the wider F&B offering.
* Arrive prepared, punctual, and presented to Gordon Ramsay Global grooming standards.
* Engage fully in pre‑service briefings, contributing questions and supporting team clarity.
* Manage host team scheduling to ensure consistent coverage across all services.
* Coordinate cross‑training for hosts to support flexibility across the restaurant.
* Oversee administrative duties including rotas, holidays, and training records.
* Act as a positive, professional ambassador for teamwork and service excellence.
* Maintain full knowledge of menus, VIPs, dietary notes, and daily operational updates.
* Respond to guest requests promptly, anticipating needs and elevating the guest journey.
* Engage with guests confidently and professionally throughout service.
* Open or close the restaurant as required, including accurate cash handling.
* Support the Manager on Duty by allocating duties and monitoring service flow from the host desk.
* Train new and existing hosts to uphold Gordon Ramsay standards and refine processes.
* Coordinate break coverage to ensure uninterrupted guest service.
* Ensure all standards, policies, and procedures are consistently delivered by the host team.
* Assist management in monitoring service quality and adherence to SOPs.
* Oversee OpenTable usage, liaising with the account manager when needed and training the team.
* Follow all fire, health, and safety procedures in line with hotel and brand policy.
* Support additional tasks as requested by the leadership team.
* Contribute to the restaurant's mission of delivering unforgettable dining moments.
Qualifications
Qualifications: 1–2 years' experience in a host or front‑of‑house role, preferably within premium or Michelin‑level dining.
Lead the host team to deliver a high‑impact arrival experience while managing restaurant flow and service standards. Oversee administrative duties, staff scheduling, and training to ensure consistent, world‑class guest service.
* Team leadership experience, preferably previous supervisory or team‑leading experience.
* Strong communication and guest‑engagement skills with a confident, polished presence.
* Experience with reservation systems such as OpenTable preferred.
* Excellent organisational and administrative skills.
* Food Safety Level 1 or 2 desirable.
* Confident with cash handling and basic POS systems.
* Professional appearance and adherence to grooming standards.
* Operational management and conflict resolution skills.
Benefits
* Exclusive discounts at Fairmont Cheshire, The Mere, Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
* 20% off food and beverage in on‑site restaurants.
* Access to the colleague restaurant.
* Training and development opportunities.
* Competitive salary and pension benefits.
* 28 days of holiday, including public holidays.
* 1–5 days of service award based on length of service.
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