KT & Coe are delighted to be working with a business based in Norwich Main Purpose of the Role To ensure the efficient and accurate administration of all sales-related processes in line with company standards. The role includes managing customer enquiries, maintaining accurate records, and delivering a level of service that consistently achieves complete customer satisfaction. Key Responsibilities Sales & Order Administration * Create and maintain customer records and sales files within required timeframes. * Issue preparation or service requests to relevant internal teams. * Process sales invoices and relevant paperwork. * Process and track finance or payment settlements. * Monitor internal systems for updates, bulletins, or changes relevant to sales operations. * Track and progress customer orders from initial placement to completion, keeping the sales team updated at each stage. * Assist with reviewing and checking orders for accuracy. * Download and process order confirmations, invoices, and related documents daily. * Notify relevant teams of incoming stock, deliveries, or product arrivals. * Process damage reports or claims where required. * Handle stock transfers or allocation requests. * Manage preparation requests for display, demonstration, or promotional stock. * ...