Overview
Stena Line – Belfast, Northern Ireland, United Kingdom
Freight Customer Service Agent
An opportunity has arisen for a Freight Customer Service Agent to join our Freight Customer Service team in Belfast. Reporting to the Freight Reservations & CST Manager, this role assists with the efficient processing of all freight bookings and enquiries and the development and maintenance of strong customer relationships. Working a 37 hour week on a 9 week rolling roster covering Monday – Sunday, with shift times ranging between 07:30am to 22:00pm.
Salary: £26,754.00
Responsibilities
* Allocation of space for daily freight bookings and block bookings on all Company routes
* Dealing with customer enquiries and processing dangerous goods bookings
* Working closely with Indoor Sales Team and Area Sales Managers to promote and develop new business
* Assisting with rate quotations in line with Company pricing strategy
* Promotion of Company Freight services across the route network, providing support and assistance
* Liaising with Port Operations Teams to ensure customers receive the highest level of service
* Handling manifest discrepancies and invoice queries
* Provision of support to all functions within the freight team
* Attending relevant Company and customer meetings and visiting port locations when required
What You Will Experience
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
Benefits
* Concessionary travel on any route on the Irish Sea/North Sea
* Company pension & life assurance scheme
* A generous holiday allowance
* Recognition scheme
* Employee Assistance Programme
* Great working environment Sea and Shore
* Continuous training, coaching and development with progression opportunities
Qualifications
* Minimum of 2 years’ customer service experience ideally within the travel/transport industry
* Excellent communication skills
* A strong customer focus and a good telephone manner
* Ability to work in a busy customer service and sales environment
* Possess confidence and a good business sense
* A focused and self-motivated approach to work
* Detail conscious with good numerical skills, able to enter data quickly and accurately
How to apply
This is a full-time, permanent position based in Belfast within our Freight Sales Department. To apply, register your profile and send your CV in English as soon as possible but no later than Wednesday 24th September 2025. We are conducting ongoing selection, so please apply promptly. Note: due to GDPR we do not accept applications via e-mail or postal service.
For questions about the recruitment process, contact Phil Howarth, Talent Acquisition Coordinator at phillip.howarth@stenaline.com.
Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.
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