L&D Manager - Luxury Hotel Group
As a specialist recruitment consultant within the luxury hospitality market, I'm partnering with an internationally renowned luxury hotel group to appoint an exceptional Learning & Development Manager (L&D Manager).
The L&D Manager Package
* A basic salary of Circa £45'000
* Car allowance
* Discounted stays and food and beverage
* Comprehensive pension scheme
* Wider company discounts
The Role - L&D Manager
Reporting into senior HR leadership, you'll be responsible for designing, delivering, and embedding a group-wide learning and development strategy that supports operational excellence and long-term talent growth.
Key responsibilities include:
* Designing and implementing L&D strategies aligned to brand standards and business goals
* Leading management development, leadership programmes, and succession planning
* Driving service culture, guest experience, and luxury behavioural standards through training
* Partnering closely with General Managers and department heads to identify capability gaps
* Managing onboarding, brand immersion, and continuous development programmes
* Overseeing learning budgets, suppliers, and external training partners
* Measuring impact and continuously improving learning outcomes
About You
As an experienced L&D Manager, you'll bring a strong background in luxury hospitality or premium service environments and a genuine passion for developing people. Travel to sites is critical to the role so a full driving license is necessary.
You'll bring:
* Proven experience in an L&D or Talent Development role within hotels or luxury service
* Deep understanding of luxury service culture and guest experience
* Strong stakeholder management skills with credibility at senior leadership level
* Experience designing leadership and management development programmes
* An engaging, hands-on training style combined with strategic thinking
Why This Opportunity?
* Join a highly respected luxury hotel brand
* Influence service excellence, culture, and leadership capability
* Exposure across multiple properties and senior stakeholders
* A role where learning is genuinely valued and invested in
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