Customer Experience Specialist (Sales & Service Support) Location: Luton Salary: Minimum Wage Monday–Friday (42 hours per week) - Occasional weekends for dealership events only (paid overtime) The Role We are recruiting for a Customer Experience Specialist to join a customer-focused car dealership, working across both Sales and Service departments. This is an ideal entry-level / trainee role for someone with a strong background in customer service, hospitality, or retail, who is looking to start a long-term career in the motor trade. Customer Experience Specialists act as the welcoming face of the dealership, ensuring every customer receives a first-class experience — whether they are visiting for sales or aftersales. This role is non-sales, focused purely on service, support, and brand representation. Key Responsibilities * Act as the product specialist and brand ambassador for the dealership * Deliver exceptional customer experiences aligned with brand standards * Welcome customers into the showroom and provide a positive first impression * Conduct in-depth vehicle presentations, ensuring customers fully understand features, technology, and connectivity * Demonstrate vehicle features, infotainment systems, and driver-assistance technology * Support Sales Executives by providing detailed product knowledge during the sales process * Keep up to date with manufacturer training, model updates, and brand initiativ...