IT Support Engineer
Coventry
Salary of £30,000-£35,000
CV Screen is recruiting for an IT Support Engineer to join a fantastic, friendly, office based business in Coventry.
COMPANY DETAILS:
As IT Support Engineer, this will be a standalone role where you'll be expected to operate independently, use your initiative, and contribute to a broad range of technical responsibilities.
YOUR DUTIES AS IT SUPPORT ENGINEER WILL INCLUDE:
* Provide remote phone support for equipment troubleshooting.
* Identify spare parts and assist distributors with orders.
* Escalate issues to engineers and schedule site visits.
* Manage UK support cases in the CRM.
* Test and maintain showroom equipment.
* Handle warranty returns, including testing and replacements.
* Support engineers on-site.
REQUIREMENTS:
The IT Support Engineer will ideally have the following experience:
* Ideally, you will hold a full UK driving license.
* Strong understand of networking.
* SQL Server and database concepts.
* Windows and Mac OS experience.
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