Job Ref: INT23962
Branch: Mercure Ayr
Location: Mercure Ayr, Ayr
Salary/Benefits: £12.50 per hour
Contract type: Flexi-Part Time
Hours: Part Time
Hours per week: 16
Posted date: 26/09/2025
Closing date: 28/10/2025
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
* Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
* 24/7 access to our employee assistance programme
* Uncapped incentives to reward you for your contributions
* Staff meals on duty
* Access to hotel gym facilities
* Free staff parking
A day in the life of…
As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.
As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
* Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
* Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
* Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
* Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'
So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
With seafront views looking out towards the beautiful Isle of Arran, few hotels offer the same level of serenity that the Mercure Ayr Hotel provides. Ideally located in the heart of the historic seaside town, this 3-star hotel is perfect for weekend breaks, shopping days and self-contemplation thanks to the on-site Feel Good Health Club. A haven for sports fans, Ayr is within a 20-mile radius of 22 dedicated golf clubs and home to the prestigious horse racing Gold Cup.
Mercure Ayr is one of the top hotels in Ayr, offering guests comfortable accommodations, great service, and top-rated amenities. Our hotel is located in the heart of the city, making exploring all that Ayr has to offer easy. Away from the hotel, guests can explore the beautiful Ayrshire coastline and visit famous local sites such as the historic Burns Cottage as well as the nearby Burns Monument and Gardens.
The Mercure Ayr Hotel is located in the town centre, 5 minutes walk from the railway station and 2 minutes walk from the bus station. There are 22 golf courses within a 20 mile radius from the hotel.