A leading retailer in the UK is seeking a Major Incident Manager to oversee Critical and Major Incidents from detection through resolution. The role requires effective leadership during incidents, coordination among cross-functional teams, and strong communication with stakeholders. Candidates must have a solid understanding of ITIL-based Incident Management, experience with ITSM tools like ServiceNow, and a keen ability to handle high-pressure situations. Competitive benefits include a colleague discount, pension scheme, and a generous holiday entitlement. #J-18808-Ljbffr