About our TeamRX is in the business of building businesses for individuals, communities and organizations. We elevate the power of face-to-face events by combining data and digital products to help customers learn about markets, source products and complete transactions at over 400 events in 22 countries across 43 industry sectors. RX is passionate about making a positive impact on society and is fully committed to creating an inclusive work environment for all our people.RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.About the RoleThis position is responsible for the Technical Support of Digital technologies within our Global Technology Operations Team.As part of the Applications team, this role serves as an escalation point for Application/Technical support specialists. It provides technical & practical guidance to Support Teams and assists with queries as necessary. The role involves engagement with multiple teams geographically and functionally, and at all levels. This position focuses on responsibilities outside of development tasks.ResponsibilitiesBecoming the Technical Service Owner for assigned Applications/TechnologiesEnsuring support services meet our committed SLA’s & KPI’s are on targetConducting technical training/knowledge transfer when required to internal technical teamsManaging the onboarding of new Global Technical Services into ProductionManaging & liaising with our 3rd Party Vendors, Partners and SuppliersParticipating in the Contract Renewal Process (Support Contracts) Technical RequirementsStrong understanding of .NET and API'sUnderstanding of Data Flows & ReportingProven knowledge of ITSM tools & processesExperience in multiplatform environmentsProven ability to manage an array of Application Technologies (Cloud/SaaS/On-Prem/Legacy).Ability and willingness to learn and adapt to new technologiesAdvantageous to have knowledge within HTML, CSS, Javascript, SQL, AWSSupport Requirements:Strong problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-makingOversee complex and escalated troubleshooting and problem resolutionWorking with relevant teams to assist with root cause analysis & remediationTechnical writing documentation/SOP development knowledgeAnswer internal or external users’ inquiries regarding Digital Applications to resolve complex problemsUnder minimal supervision will monitor, support, troubleshoot, and resolve operating issues, including failures and service level degradationUnderstanding of operating procedures and when they should be created/changed/updatedAbility to understand, define & manage system processesUnderstanding of the IT environment, including knowledge of development lifecyclesUnderstanding of business needsProcess and tool/technology improvementUnderstanding of backup & recovery proceduresStrong organization/project planning, time management, and change management skills across multiple functional groups and departmentsVolunteer knowledge and assistance to othersWork closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlinesLearn and help others to adapt to new technologiesStrong advocate for Customer ServiceFlexibility to accommodate occasional unscheduled hours based on business demands