Overview
Fortune Brands Innovations is seeking a Customer Service Representative – Sales to join our busy team in Westerham. This is a full-time, permanent position.
Base pay range
This range is provided by Fortune Brands Innovations. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
As a Customer Service Representative – Sales, you will engage with customers via email, telephone, and live chat, providing them with the technical support they need while identifying appropriate products and sales solutions. You will be responsible for ensuring customers have an exceptional Customer Journey, handling a high volume of contacts, updating records in line with GDPR regulations, and supporting the team to achieve both personal and team sales targets. Your ability to communicate effectively and maintain professionalism will be crucial as you assist customers in a variety of situations.
Requirements
* Proven experience in a customer-facing role with a strong customer orientation.
* Excellent verbal and written communication skills.
* Strong problem-solving abilities and a goal-oriented mindset.
* Proficient technical skills to assist customers.
* A passion for sales and achieving targets.
Benefits
* 33 days holiday (inclusive of Bank Holidays)
* Employee Assistance Programme
* Annual Incentive Plan Bonus Structure
* Life Assurance
* Health & Wellbeing Programme, including health cash plan and employee assistance
* Pension Plan
* High St Reward Scheme
* Refer a Friend Programme
* Free Parking
* Frequent Technology User Free Eye Care
* Flexible working model
* Employee Recognition Programme
Meet the Organisation: Who We Are and What We Do
Fortune Brands Innovations is a leading US-based company listed on the New York Stock Exchange, renowned for developing a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division encompasses luxury British brands and innovative technologies that focus on design, quality, and craftsmanship. With over 600 employees across the UK, we are dedicated to delivering exceptional products and service from our state-of-the-art facilities.
How to apply
If you think you are suitable for this Customer Service Representative – Sales role, please apply now! We can’t wait to meet someone with your talent and enthusiasm!
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