Location: London (U.K.) Role Overview As an Account Management specialist, you will own and grow existing strategic client/s relationships within the Retail sector. This role focuses on deepening partnerships, expanding revenue within assigned accounts, and serving as a trusted advisor to retail clients across business and technology functions. You will be accountable for account health, revenue growth, and long-term client satisfaction. Key Responsibilities Account Growth & Revenue Expansion Drive growth within existing accounts through selling of analytics, data engineering, data science, and AI/ML solutions. Own the full opportunity lifecycle within assigned accounts—from opportunity identification and solution shaping to proposal development, negotiation, and closure. Develop and execute strategic account plans aligned to client priorities and revenue targets. Build and maintain a healthy account-level pipeline and consistently meet growth objectives. Client Relationship & Account Ownership Serve as the primary relationship owner for assigned existing accounts, acting as a trusted advisor to senior client stakeholders. Build and maintain strong relationships with business, digital, analytics, and technology leaders. Develop a deep understanding of client business priorities, operating models, and competitive pressures in the retail landscape. Consultative & Solution-Led Engagement Partner with clients to identify opportunities across the retail value chain, including merchandising, pricing, promotions, supply chain, inventory optimization, e-commerce, omnichannel, customer experience, loyalty, and personalization. Translate retail business challenges into scalable, data- and analytics-driven solutions. Collaborate closely with Data Analytics, Data Engineering, and Data Science teams to co-create tailored client solutions. Lead proposal creation, client presentations, and executive-level discussions. Client Advocacy & Delivery Alignment Act as the primary escalation point for client issues and ensure delivery excellence in collaboration with internal delivery and engagement teams. Ensure alignment between client expectations and delivery outcomes to drive high client satisfaction, retention, and renewal. Support contract renewals, scope expansions, and long-term engagement continuity. Industry & Market Insight Stay current on Retail and Consumer industry trends, including digital commerce, omnichannel transformation, AI-driven merchandising, demand forecasting, and customer analytics. Provide market and client insights to internal teams to inform solution development and positioning. Performance Management Own account-level KPIs including revenue growth, pipeline health, client satisfaction, and engagement expansion. Provide accurate forecasting, account reviews, and account growth plans to leadership. Contribute to portfolio-level growth strategies for Retail and Consumer accounts. Required Experience & Domain Expertise 10 years of experience in consulting, IT services, analytics, or technology services. Strong background in Retail, CPG, or Consumer account management, client partnership, or relationship management roles. Proven track record of growing revenue within existing enterprise retail accounts. Solid understanding of data analytics, data engineering, AI/ML, and digital platforms in retail environments. Demonstrated ability to manage complex, multi-stakeholder retail accounts. Preferred Qualifications Retail domain experience across one or more areas: merchandising, pricing & promotions, supply chain & inventory, e-commerce, omnichannel, customer analytics, or loyalty. Hands-on experience with proposal development, renewals, and contract expansions. Strong consulting mindset with the ability to articulate business value to retail stakeholders. Excellent leadership, communication, negotiation, and presentation skills. Strong appreciation of IT tools, platforms, and solution architectures used in retail. Other Requirements Flexibility to travel as needed to support existing client engagements.