Administration Manager
Band 5 Administration Manager role at University Hospitals Coventry and Warwickshire (UHCW) NHS Trust. The role provides dedicated administrative and operational support for the General Surgery Service and assists in managing the General Surgery Administration team. It ensures efficient coordination of clinics, theatre sessions, and patient pathways across both specialties.
Closing Date: This advert will close as soon as sufficient applications are received.
Main duties of the job
* Operational Oversight: Manage day‑to‑day administrative functions within the General Surgery department.
* Capacity Planning: Review and optimise theatre and clinic utilisation to prevent delays and improve patient flow.
* Appointment Management: Ensure efficient scheduling to reduce waiting times and meet cancer pathway targets.
* Performance Monitoring: Support delivery of TWW, 31/62‑day and Faster Diagnosis Standard (FDS) targets.
* Staff Coordination: Act as a point of contact for administrative staff, ensuring workload balance and reducing risk of burnout. Cross cover within the department.
* Compliance: Maintain accurate records and ensure adherence to Trust policies and procedures.
* Note: This post is not eligible for sponsorship.
About the Trust
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are proud of our employees and patients, and we are committed to equality, diversity and inclusion.
Job Details
Posted: 05 January 2026 | Pay: £31,049–£37,796 p.a. | Contract: Permanent | Working pattern: Full‑time | Reference number: 218‑AC‑B5‑7644987 | Location: University Hospital Coventry and Warwickshire, Clifford Bridge Road, CV2 2DX.
Job Responsibilities
Departmental Administrative Management
* Oversee all administrative operations within the department.
* Act as a resource for staff on Trust and departmental policies.
* Support divisional management in creating Local Delivery Plans (LDPs).
* Attend strategic and departmental meetings, representing administrative interests.
* Set objectives and standards for departmental performance.
* Review and improve administrative processes for efficiency.
* Conduct audits of procedures and ensure compliance.
* Ensure health, safety, and security within the department.
* Manage data quality and waiting list reports (inpatient, outpatient, diagnostics).
* Oversee RTT pathway trackers and validation processes.
Staff Management
* Lead recruitment, retention, and selection of administrative staff.
* Handle disciplinary, capability, and grievance issues.
* Conduct Personal Development Reviews and create training plans.
* Ensure staff development aligns with service needs.
Communication
* Maintain effective internal and external communication systems.
* Motivate staff and manage change in procedures.
* Investigate complaints per Trust guidelines and take immediate action when needed.
Budget Management
* Manage departmental administrative budget and monitor variances.
* Oversee stock control and resource allocation.
Service Improvement
* Undertake project work, data analysis, and reporting.
* Use Trust IT systems.
* Share ideas for continuous improvement in patient care and business processes.
Person Specification
Essential: Qualifications, experience, knowledge and skills – see supporting documents.
Desirable: See supporting documents.
Disclosures and Checks
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the Disclosure and Barring Service to check for any previous convictions.
Certificate of Sponsorship
Applications from job seekers who require current skilled worker sponsorship will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
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