Role Purpose
Our client is looking for a Coordinator to manage the daily activities of their field workforce, delivering a high-quality, customer-focused maintenance service and ensuring full compliance with safety and building legislation.
Key Responsibilities
* Manage daily operations of the electronic scheduling system, ensuring appointments are accurate, up to date, and completed on time.
* Maintain strong communication with operatives, colleagues, managers, and customers.
* Monitor and manage work progress within agreed timescales and client requirements.
* Ensure operatives provide timely updates so schedules reflect customer needs.
* Reschedule work when absences, delays, materials, or emergencies arise, and communicate changes to all relevant parties.
* Rebook pending or suspended jobs promptly and follow up on outstanding materials.
* Report issues around work quality, timeliness, or potential disciplinary matters to the Repairs Planning Manager.
* Deliver excellent customer service at all times.
* Support our client’s aim of becoming the “contractor of choice.”
General Responsibilities
* Support our client’s broader vision of regenerating communities and creating opportunities.
* Ensure compliance with Health & Safety policies.
* Uphold internal customer service standards.
* Complete relevant CPD and training as required.
* Attend meetings or events at other offices or external sites as needed.
* Carry out additional duties appropriate to the role.
The Right Fit – Skills & Experience
* Good standard of education and administrative experience.
* Financial awareness, including ability to identify Value for Money (VFM).
* Ability to work independently and as part of a team.
* Strong organisational, planning, multitasking, and communication skills.
* Confident with Windows, specialist software, and vehicle tracking / management systems.
* Knowledge of systems such as Orchard Housing, DRS, or Agile365 (desirable).
Technical understanding of domestic repairs and maintenance.
* Experience in customer-facing roles and construction / maintenance environments.
* Ability to travel to offices or sites not always accessible by public transport.
Values Required
* Customer focus
* High performance
* Efficiency and value for money
* Teamwork
* Ambition and dynamism
* Openness and honesty
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