Overview
As an Installation Engineer (Security Systems), you will be responsible for delivering high-quality installations of IP CCTV, Intruder, Access Control, and PIDS systems within substation environments. The role requires effective collaboration with specialist sub-contractors, strong client engagement, and a commitment to delivering projects to the highest standards. You will provide regular project updates, complete accurate documentation, and work closely with security teams to identify and develop Fire & Security opportunities. A proactive mindset, excellent communication skills, and a dedication to quality and customer satisfaction are essential. This role suits someone with a flexible, hands-on attitude who works well independently and as part of a team.
Responsibilities
* Conduct professional installations of IP CCTV, Intruder, Access Control, and PIDS systems in substation environments, ensuring compliance with all relevant safety and technical standards.
* Work closely with specialist sub-contractors to ensure smooth project execution and quality outcomes.
* Attend client site meetings when needed, providing updates and addressing any technical or operational queries.
* Develop and maintain strong client relationships to ensure high levels of satisfaction and repeat business.
* Provide regular and detailed progress reports to your supervisor, identifying milestones and any project challenges.
* Complete all project-related documentation accurately and on time.
* Support the development of joint Fire & Security opportunities in collaboration with internal teams.
* Take on additional tasks or responsibilities as assigned by the Senior Management Team to support overall business objectives.
Qualifications and Skills
* Solid experience in installing and maintaining access control, IP CCTV, and Fire systems.
* Proficiency with systems including: IDS – Galaxy, Pyronix, Texecom; Access Control – NEDAP, Paxton, PAC; IP CCTV – AXIS, PELCO, BOSCH, HANWHA; VMS – Geutebrück, Milestone, Cortech, IndigoVision; Intercoms – Zenitel, Commend, BPT; PIDS – South West Microwave, Geoquip, Gallagher.
* Ability to plan and install additional equipment to meet company and industry standards.
* Strong documentation skills including service call sheets, site records, and timesheets.
* Effective communication and customer service skills.
* Strong problem-solving skills with a proactive approach to overcoming challenges.
* Customer-focused with a commitment to delivering end-to-end project ownership.
* Full, valid driving license.
* Strong teamwork skills with the ability to work collaboratively and independently.
* Eagerness to continuously improve and stay updated with industry developments.
Experience
* 3–5 years of experience installing and maintaining security systems (IP CCTV, Access Control, Fire Systems). Hands-on experience with Galaxy, NEDAP, Paxton, AXIS, PELCO, and other mentioned systems. Experience working across commercial and industrial environments.
* 1–2 years of client-facing experience including attending site meetings and managing installations.
* At least 2 years of experience completing and submitting technical documentation promptly.
Personal Attributes
The ideal candidate is a reliable, detail-oriented professional who excels in a fast-paced and dynamic environment. You are committed to high-quality service and installations, and your collaborative approach helps build strong relationships with both clients and colleagues. Adaptability, resourcefulness, and a continuous improvement mindset are key. You will represent the company with professionalism and contribute to a solution-focused team environment.
What Makes You a Great Fit?
* Strong background in CCTV, Access Control, and Intruder system installation.
* Knowledge of industry regulations and quality standards.
* Excellent troubleshooting and technical issue resolution skills.
* Familiarity with IDS, IP CCTV, and Access Control platforms.
* Confidence in completing service documentation and reports.
* Effective communicator, capable of consulting with clients and internal teams.
* Driven, proactive, and focused on customer satisfaction.
* Comfortable working independently and collaboratively.
* High diligence, especially under pressure.
* Eligibility to work in the UK.
Benefits
* A rewarding career with a comprehensive benefits package designed to support your personal and professional growth:
* Financial Security & Rewards – Competitive salary with annual review
* Company pension scheme
* Employee referral bonuses
* Work-Life Balance & Flexibility – Generous holiday allowance; Flexible working options (role-dependent)
* Career Growth & Development – Opportunities for career progression; Bi-annual career mentoring; Training and professional membership support
* Health & Well-being – Life assurance; Access to private GP services; Annual flu vaccinations
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