Overview
Join to apply for the Clinical Applications Specialist (RGN) role at Ascom.
Objective and Purpose: The Clinical Applications Specialist is responsible for providing a proficient level of clinical support for pre- and post-sales activities. As a strategically important role in the UK business, the Clinical Applications Specialist will be responsible for positioning Ascom healthcare solutions to internal stakeholders and customers. You will demonstrate a deep understanding of Ascom products and how they can be deployed in hospitals to deliver tangible benefits for our customers. The position will be developing, coordinating and conducting customer workshops to capture customer expectations to support both sales and implementation teams. The CAS focuses on customer success, building relationships to ensure project success and future commercial opportunities.
Responsibilities
* Support sales and project implementation teams in demonstrating Ascom healthcare solutions.
* Facilitate clinical workshops with customers to capture expectations and operational requirements.
* Provide clinical consultation to support system design, deployment and commissioning.
* Support project go-live and post-implementation monitoring visits.
* Coordinate customer success visits to ensure adoption and development of Ascom solutions.
* Frequent interaction with the sales and service teams to coordinate customer training events.
* Incorporate quality and continuous improvement as part of overall job performance, adhering to and training to Ascom’s QMS policies and procedures.
* User training on all Ascom products sold in the UK market.
* User training program/course developer.
* Co-develop self-paced learning content.
* Provide basic cross-training / orientation for other Ascom colleagues.
* Other duties as assigned.
Qualifications and Work Experience
* Bachelor’s Degree in Nursing preferred.
* 4 years’ relevant nursing experience, with current PIN.
Skills And Competencies
* Good verbal communication skills; fluent in English and other languages depending on location; presents well.
* Good written communication skills; able to efficiently compose formal documents.
* Medical technology adaptor.
* PC skills – Microsoft Office.
* Good customer management skills.
* Excellent interpersonal skills.
* Basic problem solving skills.
* Detail-oriented and customer-focused.
* Able to work independently with strong team interaction.
* Time management, prioritization and organizing skills.
* Ability to write well-constructed reports.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Health Care Provider
* Industries: IT Services and IT Consulting
Location notes and other postings for related roles are listed but not part of this description.
Additional notes
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