Job Role: Residential Development Manager (Ref 24363)
Salary: £22,477.00 per annum, plus benefits
Hours: Monday-Friday 8am-4pm (35 hours per week)
This is a live-in position with rent-free accommodation provided.
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders, and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities
* Maintain a high profile around the development/office, ensure residents are checked within our requirements.
* Carry out daily checks to ensure the building is safe and secure. Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Keep all communal areas, gardens, and grounds clean and maintained through effective management of contractors.
* Be responsible for all works being completed, raising orders, managing contractors, monitoring progress, and signing off completion.
* Encourage and support the formation of a Residents Association, work with them to enhance the customer experience, and help build a sense of community by supporting a Social Committee to plan and run social events for residents.
* Build and maintain links with residents’ family members, local authorities, doctors, social workers, health authorities, etc., as required and appropriate.
* In the event of an emergency, call the appropriate response team or authorities.
* Assist with sales listed with our partner company Retirement Homesearch. Make new residents feel welcome and help them settle in; where possible, be present to welcome them.
* Work across your local peer team of Development Managers for advice and support, and travel to team/company meetings on a monthly or annual basis.
About you
* Customer service: A passion for providing an exceptional level of customer service at all times, ideally in a face-to-face environment.
* Communication: A natural communicator, with the ability to resolve issues and complaints effectively.
* Health & Safety: An understanding of the importance of health & safety, with experience in dealing with challenging or emergency situations.
* IT: Able to operate Microsoft Office applications and confident in learning new systems.
* Administration: Organised, methodical, with experience in keeping accurate records.
* Personal: Outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, proactive, team-oriented, and innovative.
The Benefits
We’ll provide you with the technology, training, and support needed to excel. We offer competitive salaries and benefits such as private medical insurance, pension contributions, and life assurance. Additionally, we offer exclusive discounts, including discounted gym memberships, to support your wellbeing and future security.
Diversity
We’re committed to promoting diversity and recruiting on merit. We will support adjustments during recruitment and onboarding processes.
Ready to Apply?
Click the apply button below to start your application. You will be asked to upload your CV and answer a few questions.
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